FAQ about custom t-shirts and other apparel

ORDering process

How do I place an order? 

You can order online or we also like to do it the old fashioned way and have you call us. We value personal relationships and want to ensure that your order is right. So feel free to give us a call, send and email, or request a quote. We can't wait to hear from you. 

How do I order for a business, school, team or non-profit? 

With two kids in school and playing sports we love working with teams and schools. To ensure everything goes as smoothly as possible we recommend giving us a call. We'll take care of the rest to make sure you get exactly what your team, club, or school needs,

Can I see a sample before I purchase? 

We know it's important to know what fabric feels and looks like. While we do not offer free samples we are happy to sell and ship out a single shirt so you know the feel and touch of the clothign. 

How long does it take to receive my order? 

Typically an order will ship in two weeks. But if you need it rushed we will make sure you get it in time and can generally deliver withing 72 hours if needed. 

When should I use DTF or screen printing? 

If you have an order of 24 pieces or less we print direct to film. For orders over that we screen printing. If you would like to learn more about those methods visit the below page. 



questions about artwork 

What kind of files and artwork do you accept? 

SVG, PNG, PDF, and JPEG are all accepted. When you upload the image it will inform you if the image is large enough or if you need to increase the size. 


My artwork needs work or color changes. Can you help? 

Yes. Give us a call and we'll make sure the color and size is adjusted and looks great on your apparel. 


What sizes do you offer? 

From Youth Small to Adult 4XL. You'll find a wide variety of sizes offered. If you're looking at an item and don't see the size you need please give us a call. The supplier may be out and we can work for you to find out when they will be back in stock or suggest similar apparel. 


What are the different types of t-shirt fabric? 

We offer a wide variety of natural, synthitic and blended t-shirts.

Natural fibers like cotton and linen offer breathability and comfort. 

Synthetic materials like polyester are known for their durability. 

Blended fabrics like cotton-polyester or cotton spandex combine natural fibers with synthtic to offer a enhanced durability and comfort. 


Can I mix the color and sizes in my order? 

Yes. You can mix sizes, colors, and styles of shirts. 


I'm not sure what type of shirt, polo, hoodie is right for what I am looking for. Can you help advice? 

We'd love to hear from you. Give us a call and we'll make sure you find the apparel you're looking for. 

General questions

Do you have a catalog? 

Yes and can send on request. 

If there is a problem with my order who do I call? 

You call us Alex and Brian. We'll make sure your issue is handled and you have the perfect apparel for your event. 


HAVE A QUESTION? PLEASE EMAIL US AT info@carolinacustomthreads.com



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