Dynasty Guarantee: Quality You Can Trust
Important Information About Custom Orders: Since Dynasty custom apparel is created specifically for you, returns are generally not accepted. However, we understand that mistakes can happen.
We're Here to Help: If there's a flaw or error in the production process that differs from your approved design, we want to make it right! Please see the "What We Guarantee" section below for details on how to report a production error.
Non-Returnable Custom Items: We cannot accept returns for custom apparel where you selected the wrong size, made a design choice you no longer prefer, or introduced errors during the design process (spelling, grammar, image quality).
Double-Check Your Order: To ensure you receive exactly what you envision, we highly recommend carefully reviewing your size selections, design details, and uploaded images before placing your order. If you have any questions about sizing, design options, or file formats for uploaded images, please don't hesitate to contact our sales team for assistance.
Our Commitment to Quality:
- Made-to-Order Perfection: We use only the finest materials and cutting-edge digital printing technology to create your custom apparel exactly as you designed it.
- State-of-the-Art Equipment: Our commitment to quality starts with the best tools. We invest in advanced machinery to ensure exceptional results on every order.
What We Guarantee (Production Errors):
- Contact our Customer Care team within 30 days of receiving your order. (Phone: [Phone Number] | Email: [Email Address])
- We offer replacements or store credit for qualifying items with production errors, excluding postage and processing costs.
Transparency is Key:
To offer the best prices and value, we don't currently provide individual design proofing. However, by taking a moment to review your designs carefully before submitting your order, you can ensure a smooth and successful experience.
Our Commitment:
At Dynasty, your satisfaction is our top priority. We're confident you'll love the quality and customization of your apparel. If you have any questions or concerns, please don't hesitate to contact us. We're always happy to help!
